Your Rights & Our Legal Practices
When you request your first withdrawal, we ask for a photo of your ID and a selfie holding it. This step complies with fraud prevention standards and protects your account from unauthorised access. The verification takes under 2 hours; your support team confirms when it's complete and your withdrawal proceeds.
Yes. Go to Account Settings, select Download Data, and choose your date range. We generate a CSV file with deposit, withdrawal, game play and balance history. This export is available instantly and you can request it as often as you need for your records.
Personal information like your name, email and ID number are anonymised within 30 days of closure. Transaction records and game history remain stored for dispute resolution and audit purposes. You can request permanent deletion of non-essential data through our support team.
Standard withdrawals via DANA, OVO, GoPay and QRIS are verified within 10 minutes and arrive in your wallet in under a minute after approval. Bank transfers take 1–2 business hours. Flagged transactions may take up to 24 hours for our security team to review.
Our support team handles all data requests and legal inquiries through live chat (24/7) or email (responses within 4 business hours). You can also view your account activity, update your security settings and check your transaction history anytime from your dashboard.
We accept deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer. Every transaction is encrypted and routed through secure payment processors. Your receipt and transaction ID are stored in your account for your records and verification.
Contact our support team immediately via live chat or email with the transaction ID and date. We investigate using your account logs and payment records, cross-check with our processors, and respond with findings and any corrections within 7 business days.
