Reference

Terms & Conditions that protect your account and play

When you open an account at komodo slot, you're entering into a straightforward agreement with us.

Account creation rulesDeposit and payout termsGame and betting policyDispute and appeal processData and security commitments
Explore the Lobby Read FAQ
komodo slot Terms & Conditions that protect your account and play
GET HELP WITH TERMS

How to reach us about policy questions

Team online

Live chat support

Open the chat widget in the lobby any time. Available 24/7 to answer questions about account rules, deposit holds, withdrawal verification or any clause you need clarified.

Email support

Send detailed questions to [email protected]. We respond within 4 business hours during Bandung business hours, Monday to Friday 08:00–18:00 WIB.

Account settings

Review your full terms acceptance, Deposit references and account history from Settings > Account > Legal & History. You can request a copy of our current terms anytime.

HOW WE PROTECT YOU

Security, data and your account rights

Encrypted account data

Your login, payment details and identity are encrypted end-to-end. We never sell or share your personal information with third parties without your consent, except where law requires disclosure.

Withdrawal verification

Before any payout clears, we verify your identity and check that the withdrawal account matches your registered payment method. This protects both you and us from fraud.

Dispute resolution

If you disagree with a transaction or account decision, you can request a formal review. We investigate within 14 days and provide written findings with next steps or appeal options.

Cookie and tracking policy

We use cookies to keep you logged in and track your lobby activity for security. You can manage cookie preferences in Settings > Privacy. Functional cookies cannot be disabled without breaking account access.

Data retention

Account records, transactions, chat logs and device data are kept for seven years. After account closure, personal identifiers are anonymised after 90 days unless law requires longer retention.

Request changes

Contact [email protected] to correct account details, request a data export or ask us to delete non-essential personal information. We respond within 10 business days.

Your Terms & Conditions questions answered

If you breach a material term — such as using someone else's deposit account, placing bets while underage, or multi-accounting — we'll notify you in writing with the reason and give you 7 days to respond. We may suspend your account pending review, and if the breach is confirmed, we may close your account and forfeit funds in accordance with local law.

Yes, you can close your account by contacting [email protected] or through Settings > Account > Close Account. Any balance in your wallet will be returned to your verified payment method within 3 business days. Once closed, you cannot reopen the same account; a new registration counts as a new player.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 1 to 2 hours after we approve and process your request. Bank transfers may take 24 to 48 hours depending on your bank. We review all withdrawals within 2 hours of submission to confirm identity and payment details.

Contact support with the transaction ID, date and amount within 30 days. We'll investigate your dispute and check our logs for any error or system issue. We respond with findings within 14 days and explain how we'll resolve it or why we believe the transaction is correct.

We collect your name, phone, email and payment details to verify your identity and process deposits and withdrawals. Your data is encrypted and stored only on our secure servers. We never share it with advertisers or third parties unless we're legally required to — such as by a court order or financial regulator.

Game outcomes are determined by random number generators audited by third-party laboratories. If you believe a specific round did not calculate correctly, report it within 24 hours with the game name, round ID and timestamp. We pull logs and, if we find a technical error, we'll credit your account.

If you forget your password, use the password reset link on the login page — you'll receive a reset email at your registered address. If you no longer have access to that email, contact [email protected] with your account username, phone number and the last four digits of your identity card. We'll verify your identity over 2 to 3 business days.

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